Delivery Policy and FAQs
Delivery Policy:
At Sugar Rush, we strive to provide prompt and reliable delivery services to ensure your satisfaction. Please review our delivery policy below for more information:
Delivery Timeframe: Our standard delivery time frame is 1-2 working days, excluding weekends and bank holidays. Orders are processed and dispatched within 1 working day.
Shipping Methods: We offer Next Day Delivery.
All items are shipped via Royal Mail, the same day for orders placed by 12pm or the day prior to the date you have selected during checkout.
Delivery Charges: Delivery charges are calculated based on the weight of your order and your location. You can view the estimated delivery charges during the checkout process before confirming your order.
For orders over £35.00 we offer free delivery.
Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email. You can use this information to track the status of your delivery.
Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or lost shipments due to incorrect addresses provided by customers.
Delivery Confirmation: Upon delivery, please ensure that someone is available to receive and sign for the package. If no one is available, a delivery attempt will be made, and the courier may leave a notification or attempt delivery on the next business day.
International Shipping: Unfortunately we do not offer international delivery.
Delivery Delays: While we make every effort to deliver your order within the estimated timeframe, please note that delivery delays may occur due to unforeseen circumstances, such as weather conditions or carrier delays. We appreciate your patience and understanding in such situations.
FAQs
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery online.
Unfortunately, we cannot change the delivery address once an order has been placed. Please ensure that the address provided during checkout is accurate and complete
If you haven't received your order within the estimated timeframe, please contact us with your order number, and we will investigate the issue promptly
We do not offer international shipping and currently can deliver to UK only (Royal Mail destinations)
If your package is damaged upon delivery, please contact us immediately with photos of the damaged package and contents. We will work with you to resolve the issue as quickly as possible.
If you miss the delivery attempt, the courier will leave a notification, and you may be able to arrange a redelivery or pick up the package from a designated location, depending on the courier's policy.
We may offer free shipping promotions from time to time. Please check our website or promotional emails for any ongoing offers or discounts